Shipping Policy

1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on Sundays or holidays will be processed on the next working day.

2. Shipping Methods

• We offer:
  • Local Delivery (within city area)
  • Courier Delivery (outside city)
• Delivery partner may vary depending on location and availability.

3. Delivery Time

• Local Delivery: 1–3 business days
• Outside City Delivery: 3–7 business days
• Delivery time may vary due to weather, holidays, or courier delays.

4. Shipping Charges

• Shipping charges are calculated based on:
  • Order value
  • Delivery location
• Free shipping may be available on selected offers or minimum purchase (if applicable).

5. Order Tracking

• Customers will receive tracking details via SMS/WhatsApp (if available).
• You can contact us for order status anytime.

6. Delivery Issues

• If your order is delayed or not delivered, please contact us within 48 hours.
• If the package is damaged or opened, do not accept it and inform us immediately.

7. Incorrect Address

• Customers must provide correct address and contact details.
• Vishwakarma Brothers Shopping Mall is not responsible for delivery failure due to incorrect information.

8. Return During Delivery

• If a customer refuses to accept the order without valid reason, shipping charges may not be refunded.